Refund Policy

Last updated: January 2024

Overview

At eSIM Depot, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and returns of our eSIM services.

Refund Eligibility

Full Refunds Available

You are eligible for a full refund in the following cases:

Technical Issues

• eSIM fails to activate despite following instructions
• Device compatibility issues not disclosed at purchase
• Network connectivity problems in supported areas
• Service outages exceeding 24 hours

Service Issues

• Purchased wrong destination by mistake
• Duplicate purchases within 24 hours
• Service not delivered within promised timeframe

No Refunds Available

Refunds are NOT available for:

• Services successfully activated and used
• Change of travel plans
• Device lost, stolen, or damaged
• Failure to activate within validity period
• Services used beyond fair usage limits
• Requests made after refund period expires

Refund Timeframes

Standard Refund Period

• 30 days from purchase date for unused eSIM services
• 7 days from activation for technical issues
• 24 hours for duplicate or accidental purchases

Refund Process

How to Request a Refund

1. Contact Support:

   • Email: support@esimdepot.com
   • Live Chat: Available on our website

2. Provide Information:

   • Order number
   • Reason for refund request
   • Supporting documentation (if applicable)

3. Processing Times:

   • Review: 1-3 business days
   • Refund: 5-10 business days to original payment method

Contact Information

For refund requests or questions, contact us at refunds@esimdepot.com

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This Refund Policy is effective as of January 2024 and is subject to the terms outlined in our Terms of Service and Privacy Policy.